Refund Policy

Failed Generations

When an image or video generation is recorded as failed, RapVideo automatically restores the allowance charged for that generation. The restored amount appears in your account. If it does not appear within a reasonable processing period, contact support from the in-app support widget with the task details.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order, charged an amount different from the checkout confirmation, or did not receive purchased allowance after a completed payment, contact support with the order date, amount, payment email, and any receipt or transaction reference. Do not send full payment-card details.

One-time Video Packs

1 video for $9.90, 2 for $18.90 or 5 for $44.90 USD. Required inputs and output details are described on the selected tool’s page. Pay once, use within 365 days, with no subscription. A complete current standard video workflow uses 100 shared credits. Step-by-step generation and saved legacy workflows use the credit quotes shown for their individual steps. Purchased credits expire after 365 days. Technical failures restore the credits charged for that task, once. A completed video you choose to remake uses new credits; this is not a cash refund.

Refund Requests

Refund requests are reviewed based on service delivery, whether purchased allowance has been used, duplicate or incorrect billing, payment-provider rules, and applicable law. Approval is not automatic. When a refund is issued, associated unused allowance may be removed from the account.

Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be waived in your jurisdiction.

How to Request Help

Sign in and use the support widget on RapVideo. Include the order details and a concise explanation of the issue. We will provide the outcome or request any information needed to investigate.